CHANGES & CANCELLATIONS
To make a change or to cancel your order, please contact ShoCal Solutions LLC . If you wish to cancel or reschedule a service appointment you must provide ShoCal Solutions LLC with 24 hours notice prior to the original scheduled service time. If you fail to provide the required notice ShoCal Solutions LLC may in its discretion charge you a cancellation or reschedule fee at the current listed rate.
ShoCal Solutions LLC will provide you with an estimate prior to performing work that requires any additional charges in respect of the service you have ordered. Your payment for additional charges will be required immediately the service is completed. Payment may be made by all major credit cards, checks or cash. Additional charges, fees and expenses may apply to services provided beyond a radius of 30 miles from the store location from where the services were ordered. Other than specifically detailed in the service description ShoCal Solutions LLC do not include any extra parts or accessories (for example, wire, cable, mounts, adapters or similar parts) in the course of providing the service.
Some services may require that ShoCal Solutions LLC access your computer. If ShoCal Solutions LLC is required to access your computer to provide the service to you, you acknowledge that regardless of cause, ShoCal Solutions LLC will not be responsible or liable any loss or corruption of the data stored on your computer. ShoCal Solutions LLC will not back up any data on your computer in the course of providing the service and we strongly advise that you backup your data before the service is provided.
A person of at least 18 years of age must be present at the premises at all times on the day when the service is provided and be authorized to approve all work completed. If an authorized person is not in attendance, ShoCal Solutions LLC will leave the site and may invoice you for the cost of the site visit.
LIMITATION OF LIABILITY & RELEASE
You acknowledge and agree that, except for direct property damage that results from our negligence, under no circumstances shall ShoCal Solutions LLC be liable to you or any other person for any damages, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, data loss or corruption, or liability arising out of, or related to, any services provided by ShoCal Solutions LLC or to the installation, or use of, or inability to use your products, goods or services. You release and hold harmless ShoCal Solutions LLC from any claim and all and any loss, liability or damage that may be suffered by any person, including but not limited to, any damage, changes or alterations to your residence (changes to walls, skirting boards, floors, etc.). Subject to your statutory rights under the Competition and Consumer Act or other similar State and Territory laws or any amending legislation, the liability of ShoCal Solutions LLC is expressly limited to the cost of the service being provided or re-provided.
ShoCal Solutions LLC will use its best efforts to deliver timely service notwithstanding unpredictable scheduling volume spikes, unscheduled transport or sickness problems and other factors beyond our control, including but not limited to power failure, technical breakdowns and acts of God. ShoCal Solutions LLC will provide service to the best of its ability, however, ShoCal Solutions LLC makes no guarantees as to the service quality nor does it accept responsibility and liability for ongoing service matters other than those provided for in these terms and conditions. If ShoCal Solutions LLC ability to render the services is impaired by your failure to cooperate or circumstances beyond the control of ShoCal Solutions LLC, ShoCal Solutions LLC may choose not to provide the services. Service can also be denied if dangerous or unhealthy conditions are present. ShoCal Solutions LLC will not disassemble, deconstruct or break down any product for haul-away services even if necessary for removal. It is your exclusive responsibility to dispose of any goods or services that will be replaced by us in carrying out the service.
SAFETY OF OUR WORKFORCE
For onsite service, the working environment in which ShoCal Repairs is requested to perform the service must meet the respective Occupational Health and Safety Administration(OSHA) regulations in the applicable State or Territory. If ShoCal Solutions LLC believe that the environment does not meet the requirements of the respective State or Territory then ShoCal Solutions LLC reserves its right at its sole discretion to leave the installation site and ShoCal Solutions LLC may invoice you for the installation site visit.
For best results the installation of your cable or satellite should be completed prior to the arrival of ShoCal Solutions LLC. ShoCal Solutions LLC is not liable for the signal strength or any degradation of cable/satellite signal due to faulty cable/satellite equipment or coaxial lines. If the cable or satellite provider modifies any part of ShoCal Solutions LLC installation, you will be charged at current listed rates for an on-site troubleshooting service call to have ShoCal Solutions LLC re-establish your system’s functionality per ShoCal Solutions LLC original installation scope of work. If ShoCal Solutions LLC determines on-site that ShoCal Solutions LLC was responsible for the service call, a refund will be issued to you.
ShoCal Solutions LLC will not be held responsible for moving any of your furniture or valuables. ShoCal Solutions LLC will not, under any circumstance, move, alter or install electrical outlets. It is recommended that you should have the necessary electrical work performed prior to the installation service.